Contact Us

Note to readers

These pages are currently under review as per the changes identified in Letter to Heads of Human Resources 16-05.

Below please find a list of contacts to support persons with a priority entitlement and organizations in managing priority entitlements.

Public Service Commission – Priority Entitlement Consultants

Priority Entitlement Consultants (PEC) are available to answer your questions regarding Priority Entitlements and the use of the Priority Portal. PECs can answer questions on the appropriate use of skill codes and job types, groups and levels for referrals, entitlements and the feedback process.

If you are a person with a priority entitlement, you can reach a Priority Entitlement Consultant directly.

Or by telephone, via the Priority Entitlement Voicemail:

  • Toll-free: 1-855-235-3113
  • Local (NCR): 819-420-6931

Or by e-mailing your enquiry to cfp.ap-info-pa.psc@cfp-psc.gc.ca.

Other enquiries

For all enquiries on workforce adjustment (WFA), we encourage you to contact the appropriate authority, which could include:

  • Your human resources (HR) advisor;
  • Your manager;
  • Your union representative; and/or
  • The Office of the Chief Human Resources Officer (OCHRO).

WFA includes issues such as alternation, salary protection, relocation and transition support measures. Please visit the OCHRO Web site for more information and examples.

Priority Program Liaisons

Within your organization, the Priority Program Liaison:

  • Participates in the Priority Entitlement Program community of practice;
  • Actively participates in and engages others to resolve any issues related to persons with a priority entitlement; and
  • Is the main resource for your organization's HR advisors and the first point of contact for the Public Service Commission (PSC) on Priority Entitlements.

For more information, please get in touch with your organizational Priority Program Liaison.

Priority Information Management System Super Users

Within your organization, the Super User:

  • Is the expert on the use of the Priority Information Management System (PIMS);
  • Disseminates information such as system enhancements and ensures these are effectively understood;
  • Provides training to other staff on the use of PIMS; and
  • Is the main resource for your organization's HR advisors and the first point of contact for the PSC on the use of PIMS.

For more information, please contact your designated Super User.

Public Service Commission Priority Entitlement Consultants

If you are an HR advisor or hiring manager you can contact a Priority Entitlement Consultant directly.

Or by telephone using the Priority Entitlement Voicemail:

  • Toll-free: 855-235-3113
  • Local (NCR): 819-420-6931

Or by e-mailing your enquiry to cfp.ap-info-pa.psc@cfp-psc.gc.ca.

Other enquiries

For all enquiries on workforce adjustment (WFA), we encourage you to contact the appropriate authority, which could include:

  • Your human resources advisor;
  • Your manager;
  • Your union representative; and/or
  • The Office of the Chief Human Resources Officer (OCHRO).

WFA includes issues such as alternation, salary protection, relocation and transition support measures. Please visit the OCHRO Web site for more information and examples.